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+852 5808 7353 Start Your Data Recovery
+852 5808 7353
+852 5808 7353
Start Your Data Recovery

Technology Partners

Data Recovery for Buffalo Customers

Buffalo customers receive a 10% discount off all data recovery services.

Start your data recovery today. We can help Buffalo customers recover lost data from any device and any data loss situation.

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Your Benefits

As a Buffalo customer, you will receive:

  • Free courier collection of your device
  • Free evaluation of your Buffalo storage media
  • Exclusive 10% discount off all data recovery services
  • A dedicated Data Services Representative to help you every step of the way
  • No risks and no hidden costs
  • No data, no fee
  • Access to expert engineers and over 30 years of data recovery expertise

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

+852 5808 7353 Start Your Data Recovery

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

+852 5808 7353 Start Your Data Recovery

Frequently Asked Questions

Is there a charge for shipping?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

How much does it cost to recover data from a failed hard drive?

The cost of recovering data from a damaged storage device is determined by the time and effort that goes into getting the data you need and not by the size of the drive or volume of data. This makes it difficult to give you a price without evaluating your situation first.In any case, we rely on our unmatched data recovery expertise and 35 years of industry experience to work as efficiently as possible, meaning you'll always get a great price from us.

Can you repair a hard drive that isn’t spinning?

A hard drive that isn't spinning could indicate a mechanical problem. For the safety of your essential data, you should turn off the drive or computer as soon as possible and contact us for further advice. If a hard drive spins up and then stops after a few seconds, it could indicate damage to the platters inside the housing. Damage can occur when the read/write heads scrape the surface of the drive platters. This condition is known as a head crash. To ensure the potential for a successful data recovery, do not leave the drive powered on or allow it to cycle on and off. The longer a drive with a head crash is left running, the more damage that can occur.

Does hard drive data recovery always need to be performed in a cleanroom?

A cleanroom is a static and dustfree environment that protects a hard drive's platters during the data recovery process. If a hard drive has suffered mechanical failure or physical damage, the sealed mechanism will need to be opened in a cleanroom to access internal components such as the actuator assembly, read/write heads, and the magnetically-coated platters that hold data.

Is it safe to open my hard drive?

Standard hard drives that contain internal spinning platters require a cleanroom—a special static and dust-free environment that allows technicians to access components inside the drive housing. It is not safe to open a hard drive outside of a cleanroom and doing so allows dust particles to enter the mechanism.Even airborne microscopic particles can cause the drive to malfunction, and the read/write heads will damage the platter surfaces. This reduces the chances for your data to be recovered and makes future attempts by a professional data recovery company difficult to impossible. If your files are irreplaceable and no backup exists, call us immediately for help.

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

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KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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