...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | May 20
Very efficient company
Charles Wilcox | May 04
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.
After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.
Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.
If your hard drive is not working or is making clicking and/or grinding noises, it is probably experiencing a mechanical failure. This could be due to a head crash, motor failure or other issues.
Mechanical failures require a cleanroom environment in order to open the hard drive without causing further potential data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.
PRO TIP: If a mechanical failure is detected, contact us immediately. Work done outside a professional cleanroom environment can reduce the chance of a successful recovery.
If your hard drive is working, but you cannot access some or all of your files, then it is likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. Whatever the cause, Ontrack engineers can give you the best chance of recovering your missing data.
PRO TIP: If your hard drive is still recognized, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.
It is worthwhile double-checking that your cables and ports are working properly. If your external hard drive is not being detected, it could be due to a faulty cable or a defective port. You can test this by swapping out the cable for another one or test your hard drive on a different port or computer.
Note: If your external drive is making any clicking or other unusual noises, unplug it immediately, and stop trying to access it. Any further attempts to access the drive may cause additional damage. Contact Ontrack ASAP to discuss your options for data recovery.
The prices we quote are all inclusive, and are the most you will ever pay for a data recovery service with us. We do not have any hidden fees, or escalated pricing for 'difficult' or 'special' cases.
24/7 Until Completion
2-4 business days
5-7 business days
How much does it cost to recover data from a failed hard drive?
Can you repair a hard drive that isn’t spinning?
Does hard drive data recovery always need to be performed in a cleanroom?
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