Hong Kong | English Locations

+852 5808 7353 Start Your Data Recovery
+852 5808 7353
+852 5808 7353
Start Your Data Recovery

Data Recovery by Device

Hard Drive Data Recovery

For 35+ years, we have remained the world leader in data recovery for hard drives. Let the experts at Ontrack help you get your data back.


We can get your data back. Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same. Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Hard Drive Data Recovery Service

Trust Ontrack, the global leader in data recovery, to get your lost data back.

Gray-Hard Drive 1 Any Hard Drive
Any hard drive
We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed, or if you need to send us the whole system.
Gray-Hard Drive 2 Any Situation
Any situation
We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.
Gray-Hard Drive 3 Any Time
Any time
With over 35 years of data recovery experience, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.

Hard drive recovery: the Ontrack difference

Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty. Here are some examples of media and hard drives that we recover data from every day:

Support Types

PATA (IDE, EIDE)

SATA

SCSI

SAS

Fibre Channel

USB

Firewire

eSATA

Hard Drive Brands

EMC

Samsung

NetApp

Fujitsu

Seagate

HP

Hitachi GST

Toshiba

Western Digital

Dell

Lenovo

Intel

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

English 1 chatIcon

Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

English 2 Magnifying

Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

English 3 chatIcon

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

This is the number 4 Box

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

+852 5808 7353 Start Your Data Recovery

Hard Drive Data Loss Causes

Logical Failure

Logical failures

If your hard drive is working, but you cannot access some or all of your files, then it likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.

Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. If your hard drive is still recognised, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.

Begin your Recovery
Mechanical Failures

Mechanical failures

If your hard drive is not working or is making clicking or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash or motor failure.

Mechanical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to discuss the best recovery options for you.

Begin your Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

+852 5808 7353 Start Your Data Recovery

Resources from the Blog

October 31, 2023

How do hard drives work?

Data is stored on a hard drive in binary code, using 1s and 0s. The information is spread out on the magnetic layer of t

October 26, 2023

(External) Hard Drive Not Detected or not Recognised?

Sometimes our storage devices, hard drives, memory cards or other USB sticks are not recognised by the operating system,

October 25, 2023

Hard drive history, structure and operation

The hard drive is one of the most vital elements of all modern computers and is at the heart of our work: data recovery.

Related Data Recovery Services

External Hard Drive Recovery

Regain access to critical files and other lost data from a hard drive.

SSD Recovery

Recover data from any make, model, or brand of solid-state drive (SSD).

Desktop Recovery

Retrieve desktop data from any operating system, make, or model.

Laptop Recovery

Recover lost data due to hardware or software failures and more.

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
Services
Products
Resources
About

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

© 2024 KLDiscovery Ontrack - All Rights Reserved.