Technology Partners

VMware Data Recovery

VMware Data Recovery Service Experts

Ontrack engineers are VMware data recovery experts. Virtualization adds complexity to the data recovery process and when you need data recovered from virtualized environments, Ontrack is here to help.

A trusted VMware® data recovery partner.

A trusted VMware® data recovery partner.

Thousands of VMware customers have relied on Ontrack to successfully recover data lost due to accidental deletion, hardware failures, or corrupted virtual environments.

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from nearly any virtual machine, server, or system. We specialize in VMware data recovery and often develop software unique to a recovery job when new capabilities are required, or new file systems are introduced.

Common causes of data loss on virtual storage devices.

Common causes of data loss on virtual storage devices.

There are many causes of data loss. Fortunately, Ontrack has expertise to recover data from the following situations and more.

Examples of what we can recover:

  • Re-formatted VMware ‘Datastore’
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • VMware vSphere
  • vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted file systems

Why Ontrack Data Recovery

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Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

VMware data recovery recommendations.

VMware data recovery recommendations.

For best results, VMware recommends you follow these guidelines to protect you from further data loss. These recommendations can help preserve your chances for successful data recovery with Ontrack.

  • Never install data recovery software onto a volume if you require deleted data to be recovered. Installing software, creating, or copying files to the volume can permanently overwrite data in the free space of the volume and make it unrecoverable.
  • If critical data is inaccessible due to accidental deletion, device failure, or corruption, take the volume offline and unmount it immediately.
  • If you choose to attempt data recovery on your own, always work with a backup copy or image file of your data, volume, or VMDK file.
  • Re-initializing or reformatting a problematic volume will remove all data and complicate data recovery attempts.
  • Only rebuild a RAID array if all of its member drives have been completely imaged, or you have a fully functional and verified backup.
  • Never attempt to force a failed RAID member drive online unless you have all member drives imaged.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Our data recovery process.

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.

In-lab Services
In-lab Services

Our certified cleanroom facilities are used when the device components have suffered physical damage, mechanical or electronic failure, and can be shipped to our facilities. A cleanroom allows for the opening of sealed hard drives without exposing the device to environmental factors which could further damage the device.

Remote Data Recovery
Remote Data Recovery

Our patented Remote Data Recovery (RDR) service is the fastest way to recover data when the hardware is still functioning. RDR is often used when the equipment is too large to ship, or when security or compliance policies prevent an offsite recovery. The data recovery is performed remotely via a secure internet connection and is the perfect solution for systems that have suffered data loss such as corruption, accidental deletion, or other file-level issues.

On-site Recovery
On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

Frequently Asked Questions

Our virtual machine is infected with ransomware. Can Ontrack help?

Ontrack has invested in the continued development of proprietary software to recover data from ransomware-infected storage systems, virtual machines, backup files, tapes, and other storage media.Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack provides the best possible solutions for data recovery success.

How does Ontrack recover data from virtual machines stored in Veeam backups?

Our engineers, with 35 years of research, experience, and development in data recovery, have the knowledge and tools to recover your data. Ontrack experts can recover data from Veeam and virtual machines backed up with it, such as from VMware and Hyper-V. All necessary steps are taken to ensure data integrity and recover the data as quickly as possible.

How does Ontrack recover data from virtual machines stored in Veeam backups?

Our engineers, with 35 years of research, experience, and development in data recovery, have the knowledge and tools to recover your data. Ontrack experts can recover data from Veeam and virtual machines backed up with it, such as from VMware and Hyper-V. All necessary steps are taken to ensure data integrity and recover the data as quickly as possible.

Can you recover data from virtual machine backups?

Many organizations rely on virtual machines in their data centers and implement backups through Veeam and other software products. Ontrack fully supports the recovery of VMware ESX, and Microsoft Hyper-V integrated with the Veeam environment as well as many other backup solutions.

How do you recover data from a virtual environment?

If the storage hardware is working, Ontrack performs the virtual machine recovery remotely. Proprietary tools are used to access the RAID or LUN device at the block level, find the desired virtual machines, and repair or extract them to another location.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)