Data Recovery by Solution

Damaged Backup Systems

Problems restoring your data from backup? Has your backup system fallen victim to human error, sabotage, or cyberattacks? We’ll help you get your data back. Ontrack’s team of data recovery experts have the tools and experience to recover the original files or the backup data that has been lost due to accidental deletion, formatting, malware, ransomware, or corruption

Data Recovery for Corrupted or Infected Backup Systems

The increase in ransomware cases targeting backup files means that organizations that suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialized software that allows us to restore critical data files from ransomware-infected backup systems that would otherwise be permanently irretrievable. We’ve had multiple successful recoveries of malware-infected data even when the customer believed they were out of options.

Why Ontrack Data Recovery

Wallet

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Backup Systems Data Recovery Services

We recover from all backup tape media...

Whether it's a backup damaged by faulty software, partially overwritten, or damaged tapes, Ontrack can restore the data.

LTO

DLT, SuperDLT (sDLT), DLT s4

4 mm DDS, DAT

SLR

1/2" Open Reel

AIT, S-AIT

QIC

8 mm Tape Cartridges - Mammoth, M2, VXA

And more...

Tape Services

The Best Recovery Options: Original files or Corrupted Backup Data

Trust Ontrack’s data recovery experts for any device, any situation.

Ontrack provides data recovery services and software solutions to businesses, governments, and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.

With our cleanroom environments and propriety software tools, we can recover data from any type of storage device, including hard drives, servers, RAID, virtual machines, backup tapes, and more. 

Just-in-Time Development

Ontrack has a unique just-in-time development center, where we use our own resources to develop new solutions or adapt existing technologies, allowing us to respond immediately to new requests or new data loss scenarios, including new cyberattacks.

Layers of RAID Data Loss

How Does Ontrack Recover Data from Infected Backups?

Restoring data from a corrupted backup can be extremely complex as backup data loss may occur at many different levels. For example, Ontrack had a customer that was a victim of a cyberattack on their 64 disk 110TB NAS. The data recovery challenge comprised 4 different RAID LUN configurations, many storage tiers including VMware Datastore, several corrupted 20TB+ VMs, and damaged backups. Ontrack was able to successfully recover the customer’s data relying on the vast amount of experience of our global team of data recovery experts combined with our patented technology. Our teams perform data recovery at all levels with engineers checking for errors at each level and working their way up. 

SOC 2 Type II Audited Seal

Your data in safe hands - Advanced Information Security

Given the nature of our business, we have been entrusted with large amounts of sensitive and confidential information by our clients and understand that security is increasingly important to today's businesses. We invest significant time and money to protect your most sensitive electronically stored information (ESI).

  • ISO/IEC 27001 certified
  • SOC 2® Certified
  • Accreditation under the EU-U.S. and Swiss-U.S. privacy shield frameworks
  • State-of-the-art information security with defense-in-depth strategy
  • Secure data centers

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Typical Backup Data Loss Scenarios

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  • Corrupted full backup files
  • Corrupted incremental backups
  • Deleted backup files
  • Partially or fully overwritten backup media
  • Factory reset of NAS systems
  • Partially encrypted backup
  • Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
  • No access to stored/archived dates (e.g., missing hardware, software, or knowhow) 
Ransomware

How Can Backup Systems Be Damaged by Malware?

Backing up your data is one of the best ways to protect your devices against data loss. But backup systems can also be infected. In fact, viruses and malware are a common cause of data loss in backup systems.

Viruses can cause a significant amount of damage to your devices, including backup devices, deleting or corrupting large amounts of data. Some malware, for example, is designed to delete or modify data simply to cause destruction, while ransomware encrypts data, making it inaccessible.

The good news is your data isn’t necessarily lost forever. If your data backup system has been damaged by malware, our data recovery experts can help you get your data back using our specialised software designed to restore critical data files from infected backup systems.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)