United States | English Locations

855.558.3856 Start Your Data Recovery
855.558.3856
855.558.3856
Start Your Data Recovery

Data Recovery by Solution

Remote Data Recovery

Ontrack® Remote Data Recovery™ (RDR™) is a patented proprietary technology for the fast, safe and convenient data recovery from working devices which are correctly recognized by the system. Thanks to RDR, the recovery can be performed remotely through a secured connection between your computer and Ontrack’s system.

Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.

Why Ontrack Data Recovery

Wallet

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Payment Plans
Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Remote Data Recovery Services

ontrack-padlock

Safe and Secure: How does remote data recovery services work?

With your storage device attached to the internet, you connect to an Ontrack RDR Server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyze its recoverability.

When the remote diagnosis is complete, you receive a list of the recoverable files with an assessment of their quality and completeness. Because device failures can occur without warning, the diagnostic phase is critical. In many cases there is only one chance to extract the data from the device. All the service levels provided by Ontrack, such as Standard and Emergency service are also available via Remote Data Recovery. Based on the urgency of the required data, you can select the most suitable service for your needs.

Lightning Icon
Faster: No shipping required.
Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.
Enterprise Icon
Ideal for complex recovery.
Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, and restores systems affected by ransomware.
Padlock Icon
Privacy and security.
Communication through Ontrack’s RDR software is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. The Ontrack engineer controls proprietary data recovery tools to repair file system structures which make the data accessible to the customer. None of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer’s data is our priority.

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

855.558.3856 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

855.558.3856 Start Your Data Recovery

Resources from the Blog

Oct 10, 2024 7:18:17 AM

Data Loss Prevention (DLP) vs. Data Loss

Sometimes marketing experts lead the ordinary computer user (or even IT administrators) in the wrong direction such as w

Apr 2, 2020 12:00:00 AM

The Benefits of Database Virtualization

The last decade has seen businesses steadily increasing the virtualization of desktop applications, servers, and storage

Dec 5, 2019 12:00:00 AM

How to Recover Lost Data From a Server

When a data loss occurs on something as valuable as a server, it is essential to the life of your business to get back u

Related Data Recovery Services

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

Virtualized System Recovery

Get expert help for complex data recovery from virtualized environments.

Database Recovery

Recover critical information from your database with 24/7 support.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
Services
Products
Resources
About

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)

© 2024 KLDiscovery Ontrack - All Rights Reserved.