Technology Partners

Data recovery for Apple customers

Expert Apple data recovery services for Mac and iOS devices.

Ontrack is globally authorised by Apple to provide data recovery services for all Mac and iOS devices. Apple customers receive free shipping and free evaluations.

Apple Data Recovery Services

Ontrack and Apple data recovery

Ontrack and Apple data recovery.

Ontrack is the world’s leading data recovery provider and has been authorized by Apple since 1999.

With 35 years of industry experience and 17 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.

Ontrack provides these benefits to Apple customers

Your benefits

As an Apple customer, you can benefit from:

  • Free collection of your Apple device, from your location
  • Free comprehensive evaluations
  • No recovery, no fee policy
  • No hidden charges
  • Access to our expert Apple Certified Technicians
  • Complete end-to-end security and peace of mind

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Recovering Apple Data

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Expert Apple data recovery services

Ontrack can recover lost, deleted, corrupt, or damaged files from your iMac, MacBook, iPhone, iPad, Time Capsule, or any other Apple device.

Our team of data recovery experts include Apple Certified Macintosh Technicians (ACMTs) and Apple Certified iOS Technicians (ACiTs). They routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. Ontrack’s global R&D team have specialist knowledge of Apple products and have developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products, including the latest models. Combined with years of experience, advanced software tools and industry partnerships, Ontrack’s engineering team is unrivalled in its capabilities, expertise, and success.

Any Apple device, any model

If you've lost data, contact our specialists immediately to receive a free consultation..

Mac Pro

MacBook Air

Xserve

Mac Mini

MacBook Pro

OSX Server

MacBook

iMac

iPhone

Time Capsule

iPad

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Causes of Apple Data Loss

Causes of Apple data loss

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

Frequently Asked Questions

Are Ontrack technicians Apple-certified?

Ontrack's global team of technicians are certified by Apple as well as many other manufacturers. In addition, our proprietary Apple data recovery software allows us to achieve maximum success to overcome data corruption, deleted files, and more.

Are you able to recover data from Apple computers that use the T2 security chip?

We work closely with Apple and have a long history supporting Apple customers. The T2 security chip was introduced in 2017 and is built into the iMac Pro, Mac Pro, MacBook Pro, Mac mini and MacBook Air models. It provides advanced support for encrypted storage devices and protects data. Ontrack has provided data recovery of Macs that include the T2 chip since its inception.

Does Apple provide data recovery services?

Apple does not provide data recovery, and charges for data recovery services are not covered by Apple's warranty or AppleCare. Ontrack is authorized and recommended by Apple when data recovery is necessary and provides discounted service to Apple customers. Call us today for a free consultation and price quote.

Is the cost of data recovery covered under AppleCare?

Charges for data recovery services are not included as part of Apple's AppleCare warranty program. We recommend you contact Apple technical support if your computer doesn't start up. They can offer advice and set up appointments at your local Apple Authorized retailer. If you are still not able to start up or access your hard drive after communicating with Apple, please contact us for a free consultation and estimate for data recovery.

Will Ontrack's data recovery service void my Apple warranty?

Ontrack is authorized and recommended by Apple to recover data from their computers and mobile devices. Our work will not void your Apple warranty.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)