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855.558.3856
855.558.3856
Start Your Data Recovery

Data Recovery by Solution

Virtual Machine Data Recovery Experts

Losing critical data from servers, hypervisors, and virtual machines can be unnerving. Ontrack has the expertise to recover data from virtualized systems and bring your systems back to life. With thousands of enterprise customers worldwide, Ontrack has proven time and again that we are the data recovery experts. Virtualization adds complexity to the data recovery process and when you need data recovered from virtualized environments, Ontrack is here to help.

Virtualized systems are unique, as they combine both software and hardware components. This means recovering virtual system data requires superior knowledge of host machines, hypervisors, RAID arrays, storage devices, file structures, applications and more.

Ontrack's global team has years of experience and training, a host of proprietary tools, and specialized knowledge gained through unique working relationships with virtual machine software vendors and hardware OEMs that recommend our services.Ontrack Data Recovery experts can help with following:

VMware ESX, vSAN, and Virtual Volumes (VVols) (VMDK files)

Microsoft Hyper-V (VHD, VHDX, and AVHDX files)

Citrix Xen/XenServer

Red Hat Enterprise Virtualization (RHEV)

Oracle VM/VirtualBox

Linux KVM

Fusion for Mac

VMware Workstation

Ontrack Engineer

Ontrack engineers can handle any data loss scenario in virtualized systems including:

  • Failed disks or damaged RAIDs
  • Formatted or overwritten hosts and VMs,
  • Deleted VMs or snapshots,
  • Deleted files from within a VM,
  • Corrupt Datastores or host volumes (VMFS, NTFS, ReFS, EXT, etc),
  • Deleted snapshots

Whether it's a single virtual machine or an entire virtualized environment on enterprise storage, we can handle it all.

Our recovery capabilities are nearly unlimited, whether it is software corruption, device failure, or accidental deletion. Through unique capabilities, years of experience, and hundreds of thousands of successful data recoveries have established Ontrack's reputation as the global leader in the data recovery industry.

What are the common causes of data loss on virtual storage devices?

Common causes of data loss on virtual machines

There are many causes of data loss. Fortunately, Ontrack has expertise to recover data from the following situations and more.

Examples of what we can recover:

  • Re-formatted VMware ‘Datastore’
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Corrupted virtual disk files (VMDK, VHD, VHDX, etc)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • VMware vSphere
  • vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted file systems

Recommendations for Virtualized system data recovery

Follow these guidelines to protect yourself from further data loss. These recommendations can help preserve your chances for successful data recovery with Ontrack.

  • Stop using the system. The more you use it, the more likely recoverable data will be overwritten.

  • Never install data recovery software onto a volume if you require deleted data to be recovered. Installing software, creating, or copying files to the volume can permanently overwrite data in the free space of the volume and make it unrecoverable.

  • If critical data is inaccessible due to accidental deletion, device failure, or corruption, take the volume offline and unmount it immediately.
  • If you choose to attempt data recovery on your own, always work with a backup copy or image file of your data, volume, or virtual disk file.

  • Re-initializing or reformatting a problematic volume will remove all data and complicate data recovery attempts.

  • Only rebuild a RAID array if all of its member drives have been completely imaged, or you have a fully functional and verified backup.

  • Never attempt to force a failed RAID member drive online unless you have all member drives imaged.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery

Virtualized System Data Recovery Services

Contact our specialists for a free consultation immediately if you’ve experienced data loss on a virtualized system. Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.

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In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

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Remote Data Recovery

Remote Data Recovery is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

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On-site Services

If your data is too sensitive to leave your location, or you want to outsource the service, we can help. We provide secure data destruction on site for any type of device. We can also dispose of the media for you and provide an erasure report for audit and compliance.

What Our Customers Say About Our Data Recovery Services

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Displaying 4-5 Reviews

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

855.558.3856 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

855.558.3856 Start Your Data Recovery

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How to recover data from a virtual environment

As discussed in our previous blog: ‘What are the causes of virtual system data loss? ’, the main causes of data loss fro

September 06, 2022

What is a disaster recovery plan, and why do you need one?

The ever-increasing amount of data that companies are accumulating has become a massive challenge in the last couple of

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

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