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1800 316 658
1800 316 658
Start Your Data Recovery

Data Recovery by Solution

How to Recover Data in the Event of a Flood

To help those who are flood affected and facing the possibility of losing valued data, Ontrack Data Recovery provides important tips on how to ensure a successful data recovery.

We can help recover your data!

When disaster strikes, your immediate thoughts focus on the safety of your family, friends, and community. When you discover that your computers and technology have been compromised - Ontrack Australia has got your back!

With over 35 years of experience, there is nothing that Ontrack engineers haven't seen before. From hard drives to tablets to complete data centres, we have recovered data in the most grueling of situations.

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Here are a few key tips when you have water-logged devices:

  • Don’t turn on the device. Testing to see if a damaged device still works can exacerbate the damage, and even endanger your life.
  • No sudden movements. Shaking, dissembling or even attempting to clean the device may result in further damage.
  • Don’t try to dry your equipment excessively. Drying out your device after water damage starts the corrosion of the media, so avoid hair dryers, putting the device in rice or any other home remedies which may increase the risk of data loss. Instead, just pat the device with a towel to remove any excess water (so it’s not dripping) and wrap the device securely for transit.
  • Don’t wait. Humidity in disks causes corrosion that will only get worse the longer you wait, so the chances of recovering data are greater the faster you react. Send us your disk as soon as possible, or get in contact to arrange free collection from your business or home.
  • And lastly: Don’t give up. Our experts here at Ontrack with the help of the latest technology and laboratories have a very high success rate in recovering data.
Contact your local Ontrack Data Recovery specialists.

Contact your local Ontrack Data Recovery specialists.

  1. Complete transparency of recovery process, files to be recovered and fees.
  2. World class technology to recover your data
  3. Free shipping to and from Ontrack facilities.

The Ontrack data recovery process

We'll ensure that you are informed every step of the way so that you have complete peace of mind. You have our 100% support from initial consultation to job completion.

Why Ontrack Data Recovery?

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

1800 316 658 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 until completion

Priority

Priority

Average of 2-3 business days

Standard

Standard

Average of 7-10 business days

1800 316 658 Start Your Data Recovery

Frequently Asked Questions

What type of damage can you help with?

We can help retrieve data from devices affected by water damage, fire damage, heat damage, and lightning strike and power surges, as well as those that have been dropped. If you're not sure if we can help, get in touch!

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

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KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)

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