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1800 316 658
1800 316 658
Start Your Data Recovery

Data Recovery by Solution

Data Recovery from Fire Damage

For 35+ years, we have remained the world leader in data recovery for fire damaged devices. Let the experts at Ontrack help you get your data back.

Whether your device is exposed to fire during a natural disaster or subjected to extreme heat from a different external source, the resulting data loss can be catastrophic. With 35 years of recovering from all types of data loss, no matter the extent of fire damage, Ontrack’s experts are well equipped to help you get your data back.

Why Ontrack Data Recovery?

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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Fire Damage Data Recovery Services

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving fire, no matter the device or make and model.

Our engineers have extensive experience recovering lost data from any situation, including shattered screens, broken connector ports, dead batteries and failed iOS upgrades. Over the past 30 years of recovering data, we’ve seen and recovered from it all.

Ontrack recovers data from devices damaged by fire, including:

Hard Drives

SSDs

Servers

Tapes

Desktops

Laptops

Mobile Devices

Cloud

Virtual

RAID

Apple Devices

CCTV DVR

What should I do if my device is damaged by fire or another source of extreme heat?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from extreme heat or fire.

  1. Do not try to operate a device that has been involved in a fire. 
    Trying to operate laptops, desktops and other devices that may have been damaged in a fire, even if smoke damage is the only harm done, may cause further damage within the device’s hard drive.

  2. Avoid any attempts to dry any devices that have become wet. 
    Drying out devices that have been subjected to water damage could lead to further data loss due to corrosion. In instances where your device may have been exposed to water during a fire incident, it is best to send it to a data recovery professional for further evaluation. Be sure to place the device in a secure plastic bag and wrap it with a damp paper towel to keep as much moisture in the device as possible.

  3. Contact a professional data recovery expert, immediately. 
    Truth be told, recovering data from fire damaged devices requires a unique set of skills. In cases where media has been potentially damaged due to extreme heat, smoke, or water, it’s best to trust the experts with recovering any critical data.

  4. Consider any available back up data. 
    Having data readily available can make all the difference, so it may be helpful to proactively create a recovery plan in the event of a fire. Keep your location in mind when estimating the opportunity for fire, smoke or water damage from natural incidents such as wildfires or extreme summer temperatures and align your information security policies with the risks accordingly. It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to fire, smoke, or water damage.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

1800 316 658 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 until completion

Priority

Priority

Average of 2-3 business days

Standard

Standard

Average of 7-10 business days

1800 316 658 Start Your Data Recovery

Can I put my fire damaged device in the fridge to cool it down?

Never place an electronic device in a refrigerator or freezer as an attempt to cool it. Just as extreme heat can cause damage to your device, so can excessive cold temperatures. The sharp drop from hot to cold can lead to condensation which will damage the internal components of the device, rendering it unusable.

How can I protect electronics from heat or fire damage?

Fire may not always be preventable, so having a good response system should an incident occur is highly recommended. Survey the areas where your electronics are stored and ensure that Highly Sensitive Smoke Detection (HSSD), automatic sprinkler systems and clean agent extinguishing systems are properly installed. Keeping your devices out of direct sunlight and away from tight spaces with other electronic devices that may generate heat is also important. Remember, any source of heat can cause damage.

How does fire affect devices?

Extreme heat has the ability to damage both the external and internal electronics of your device. The exact amount of damage depends on the intensity of the fire.

What should I do if my device has fire damage?

Do not turn the device on. While fire damage is usually noticeable, smoke damage may not always be visible. Powering up the device can cause further damage, as any hidden soot can cause it to crash. In the same vein, a hard drive that has sustained comprehensive external damage may be perfectly operable internally. In either case, it's important to take caution and have the drive checked by a professional data recovery specialist as soon as possible.

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

Start Your Data Recovery
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KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)

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