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1800 316 658 Start Your Data Recovery
1800 316 658
1800 316 658
Start Your Data Recovery

DATA RECOVERY By Device

Desktop Data Recovery

For 35+ years, we have remained the world leader in data recovery for your desktop. Let the experts at Ontrack help you get your data back.

Data recovery services for desktops

Our hardware, software and system engineers, along with dedicated customer service and data recovery specialists, provide manufacturer recommended recovery services for desktops.

We offer multiple data recovery service options for recovering lost or inaccessible data from desktops.

Hardware Failures

Hardware Failures

  • Power surges
  • Knocks, drops
  • Power failure
  • Liquid damage
  • Fires, floods...
Software Failures

Software Failures

  • Corruption
  • Software bugs and errors
  • Power failure
  • File system damage
  • Data overwriting...
Human Errors

Human Errors

  • Accidental deletion of files
  • System reinstall
  • Partition deleted
  • Accidental reformatting
  • Overwriting files...

Why Ontrack Data Recovery?

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

1800 316 658 Start Your Data Recovery

Desktop Data Loss Causes

Desktop Computer

Signs of desktop failure

If your desktop starts to make grinding or clicking noises, or it becomes unresponsive, follow the below tips:

  • Turn off computer immediately - further operation may damage data beyond repair
  • Do not restart computer
  • Do not install or reinstall any software
  • Do not shake, disassemble, remove or attempt to clean a suspected damaged hard drive - improper handling may cause more damage
  • Do not use file recovery or other utility software to attempt repair for a damaged or failed drive
  • Do not attempt to dry a wet computer
  • Never attempt to operate any visibly damaged devices
  • Contact the specialists at Ontrack immediately

Following these tips will increase the likelihood of success for your desktop recovery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 until completion

Priority

Priority

Average of 2-3 business days

Standard

Standard

Average of 7-10 business days

1800 316 658 Start Your Data Recovery

Frequently Asked Questions

What is included in the free evaluation report?

Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 24 hours.

How will my recovered data be returned to me?

Upon completion, your recovered data will be extracted onto an encrypted external drive and shipped to you.

Is there a charge for shipping?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

How will my recovered data be organised?

Our goal is to restore your files to as close to their original folder structure as possible. However, there are some cases where irreparable damage to the media or directory prevents us from delivering a perfect file structure. In these situations, we organise your recovered files by their file type such as spreadsheets, word processing, presentations, etc.

Are there any extra charges for an evaluation?

The entire evaluation process is free, and we target a four-hour turnaround for the initial report.

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(External) Hard Drive Not Detected or Not Recognized?

Sometimes our storage devices, hard drives, memory cards or other USB sticks are not recognised by the operating system,

Related Data Recovery Services

Laptop Recovery

Recover lost data due to hardware or software failures and more.

Hard Drive Recovery

Retrieve lost data from any model, brand, or operating system.

SSD Recovery

Recover data from any make, model, or brand of solid-state drive (SSD).

Damaged Device Recovery

Get data back from devices damaged by flood, fire, or more.

Windows Recovery

Get a free evaluation before recovering lost data on a Windows device.

Linux Recovery

Recover data from Unix and Linux file systems with expert help.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

Start Your Data Recovery
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About

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)

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