...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | May 20
Very efficient company
Charles Wilcox | May 04
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.
If your hard drive is not working or is making clicking and/or grinding noises, it is probably experiencing a mechanical failure. This could be due to a head crash, motor failure or other issues.
Mechanical failures require a cleanroom environment in order to open the hard drive without causing further potential data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.
PRO TIP: If a mechanical failure is detected, contact us immediately. Work done outside a professional cleanroom environment can reduce the chance of a successful recovery.
If your hard drive is working, but you cannot access some or all of your files, then it is likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. Whatever the cause, Ontrack engineers can give you the best change of recovering your missing data.
PRO TIP: If your hard drive is still recognized, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.
It is worthwhile double-checking that your cables and ports are working properly. If your device is not being detected, it could be due to a faulty cable or a defective port. You can test this by swapping out the cable for another one or test your hard drive on a different port or computer.
Note: If your external/portable drive is making any clicking or other unusual noises, unplug it immediately, and stop trying to access it. Any further attempts to access the drive may cause additional damage. Contact Ontrack ASAP to discuss your options for data recovery.
Average of 7-10 business days
Average of 2-3 business days
24/7 until completion
How do I recover data from formatted external hard drive?
Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?
If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?
What is included in the free evaluation report?
How will my recovered data be returned to me?
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