Ontrack® EasyRecovery™ Terms and Conditions

Ontrack^® EasyRecovery^™ End User Licence Agreement – Home,  Professional and Premium Versions 

PLEASE READ CAREFULLY BEFORE INSTALLING ANY SOFTWARE FROM THIS WEBSITE. 

This end user licence (“Licence”) is a legal and binding agreement between you (“you” or “your”) and KLDiscovery Ontrack, LLC, with address at 9023 Columbine Road, Eden Prairie, MN 55347 (USA) (“Ontrack” or “we”) for ONTRACK EASYRECOVERY computer software, including updates and upgrades (“Software”) and its associated user guides, installation guides or supplemental guides (“Documentation”).   

IMPORTANT NOTICE TO ALL USERS: 

BY INSTALLING THE SOFTWARE FROM THIS WEBSITE, YOU AGREE TO THE TERMS OF THIS LICENCE WHICH WILL BIND YOU. THE TERMS OF THIS LICENCE INCLUDE, IN PARTICULAR, LIMITATIONS ON LIABILITY IN CLAUSE 14. 

IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENCE, WE WILL NOT LICENSE THE SOFTWARE AND DOCUMENTATION TO YOU AND YOU MUST DISCONTINUE THE INSTALLATION PROCESS NOW. 

1. LICENSE GRANT.  Subject to the terms and conditions of this Licence, including the payment of license fees, Ontrack grants you a non-exclusive, non-transferable, revocable and limited license to access and use the Software and Documentation on the number of computers or workstations (limitations will be set out in the version of the Software that you purchase) for your personal purposes (if you are a consumer) or your internal business purposes (if you are a business user) subject to the terms hereinafter.     

2. LICENCE RESTRICTIONS.  You shall not:  

(a) remove, alter, cover or obfuscate any product identification, copyright notices, or other proprietary rights notice placed or embedded in the Software;  

(b) sell, lease, rent, copy or distribute the Software or Documentation to another person;  

(c) cause or permit reverse engineering, disassembly, decompilation or alteration of the Software except to the extent such acts such restriction is expressly prohibited by applicable law; (d) use the Software for competitive analysis purposes; or 

(e) sub-licence the Software to any third party, including your own customers.      

Ontrack reserves the right to audit your use of the Software to determine compliance with the foregoing restrictions during normal business hours and upon reasonable prior notice to you.  You may make one copy of the Software solely for backup or archival purposes. 

Software support shall be provided by Ontrack and is accessible via: techsupport@ontrack.com.     

3. FEES. The fees payable for the Licence to use the relevant version of the Software (“Fees”) are due in advance before you may download the Software. You agree to pay any Fees for renewal of the use of the Software before the end of the Term.  If you do not pay the Fees for renewal before the end of the Term, Ontrack reserves the right to suspend your use of the Software until such Fees have been paid in full.    

4. SUBSCRIPTION TERM.  You have obtained the right to use and access the Software and Documentation for the renewable license term agreed upon at the time of purchase.  At the end of this period, your License and your associated rights will expire automatically, unless you have renewed your subscription at Ontrack’s then-current terms. Your failure to comply with any term or condition of this Licence will also result in termination of your License to use the Software.  

5. TERMINATION.  Ontrack may terminate the Licence immediately by written notice to you if you commit a material or persistent breach of the Licence which you fail to remedy (if remediable) within seven (7) days after the service of written notice requiring you to do so.  On termination, all rights granted to you shall cease and you shall uninstall the Software from any computer equipment and destroy the Documentation. 

6. CANCELLATION.  If you are a consumer, you may have statutory rights to cancel and receive a full or partial refund of the Licence fee.  Please check the terms and conditions of Cleverbridge, the authorized reseller of the Software, at www.cleverbridge.de.   

7. TRIAL LICENSE.  If a trial version of the Software is obtained from Ontrack or its authorized reseller, the Software may be used for a limited period for evaluation purposes only and is subject to the terms and conditions of this License.  You must purchase a full license of the Software to receive the full capabilities of the Software.  Upon expiration or termination of the trial version of the Software, all rights granted to you shall cease and you shall discontinue all use of the Software unless you purchase a full license.  If you choose not to purchase a full license, the trial version of the Software must be uninstalled or otherwise destroyed, including all copies thereof. 

8. NO COMMERCIAL LICENSE. This license grants the use of the software for internal use only for consumer and business users. Commercial or service provider use is prohibited, meaning that the software may not be used to perform services for your customers. Separate Technician and Toolkit versions of the software are available for purchase which include a commercial/service provider license.    

9. DATA PROTECTION. Our processing of your personal data shall be governed by Ontrack’s Privacy Policy (available at   https://www.ontrack.com/nl-be/legal/privacy-policy) and the terms set out below. 

Ontrack collects personal data: (i) when you contact us via email, telephone or by any other means; and (ii) for the purposes of performing our obligations pursuant to this Licence.  The purposes for which we process personal data include: (i) to provide the Software and Documentation to you; (iii) to obtain views on the performance of the Software, and (iv) with the appropriate legal permission, direct marketing.  

We may disclose personal data to other entities of the KLDiscovery group (of which Ontrack forms part), a full list of which is provided in Ontrack’s Privacy Policy, and to: (i) legal and regulatory authorities for the purposes of reporting any actual or suspected breach of applicable law or regulation; (ii) Ontrack’s accountants, auditors, lawyers and other outside professional advisors; and (iii) third party processors such as payment services providers, shipping/courier companies; technology suppliers, processors who provide compliance services.  The purpose of disclosure to other entities is to fulfil Ontrack’s contractual obligations to you or for legitimate business purposes, in accordance with applicable law. Ontrack has implemented security measures described in Ontrack’s Privacy Policy and all entities that may receive the personal data are under a strict contractual obligation to implement security measures ensuring a high level of protection.   

You shall at any time have the right to: (i) access and obtain information about the nature, processing or disclosure of you personal data; (ii) rectify your personal data; (iii) request, on legitimate grounds, erasure or restriction of processing of your personal data; (iv) object, on legitimate grounds, to the processing of your personal data; (v) request to have your personal data transferred to another controller; (vi) withdraw your consent to processing of personal data; and (vii) lodge complaints with the applicable data protection authority. 

10. THIRD PARTY USE.  If you contract with a third party to perform services such as network management, monitoring, implementation, consulting or other outsourcing services for you (the “Consultant”), the Consultant may use the Software and Documentation licensed by you solely for your benefit in the performance of such contract, provided, however, that you ensure that the Consultant uses the Software and Documentation in accordance with the terms of this Licence.  Notwithstanding the foregoing, the Consultant is not authorized under your license to use the Software for its own internal business use.  You shall be liable to Ontrack for the acts and omissions of the Consultant in connection with their use of the Software and Documentation.  

11. ASSIGNMENT.  You may not assign or transfer the rights or obligations under this Licence to another party without the express written consent of Ontrack.  Any attempt to assign the License without Ontrack’s consent shall be null and void. 

12. COPYRIGHT/OWNERSHIP.  You acknowledge and agree that all intellectual property rights in the Software and the Documentation anywhere in the world belong to, or are licenced by, Ontrack.  The rights granted to you in the Software are licensed (not sold), and you have no rights in, or to, the Software or the Documentation other than the right to use them in accordance with the terms of this Licence.  The Software, its source code and Documentation are proprietary products of Stellar Information Technology Pvt. Ltd. (“Stellar”) who authorize Ontrack to provide the License and are protected by copyright and other intellectual property laws.  Stellar shall at all times retain all rights, title, interest, including intellectual property rights, in the Software or Documentation. Any other document is the proprietary copyright of Ontrack. 

Ontrack confirms that it has all the rights in relation to the Software and the Documentation that are necessary to grant the licence of the Software set out in this Licence. 

13. TRADEMARKS.  “Ontrack”, “EasyRecovery” and other “Ontrack” brand and product names referred to herein are trademarks or registered trademarks of KLDiscovery Ontrack, LLC in the United States and/or other countries.  All other brand and product names are trademarks of their respective owners.  This License to use the Software does not provide you with any right to use these trademarks to any purpose whatsoever.  

14. IP CLAIMS.  (a) Ontrack shall: (i) defend at its own expense any claim brought against you by any third party alleging that your use of the Software and/or the Documentation infringes any third party intellectual property rights (“IP Claim”); and (ii) pay costs and damages (subject to clause 18 below) awarded in final judgment or agreed in settlement of any IP Claim.  The provisions of this clause 14 shall not apply unless you: 

(i) promptly notify Ontrack upon becoming aware of any actual or threatened IP Claim and provide full written particulars; 

(ii) make no comment or admission and take no action that may adversely affect Ontrack’s ability to defend or settle the IP Claim; 

(iii) provide all assistance reasonably required by Ontrack; and 

(iv) give Ontrack sole authority to defend or settle the IP Claim as Ontrack considers appropriate. 

(b) If the Software is or is likely to become subject to an IP Claim, Ontrack shall use reasonable endeavours to either: 

(i) obtain the right for you to continue to use the Software and/or Documentation as applicable; or 

(ii) replace or modify any relevant software, documentation or materials used in the Software (or the part of it subject to the IP Claim) or the Documentation so that it becomes non-infringing. 

(c) If Ontrack is unable to achieve either of the outcomes described above having used reasonable endeavours (including where the costs of doing so are commercially prohibitive), Ontrack may elect by written notification to you that: 

(i) your use of the Software shall immediately terminate; 

(ii) you shall promptly uninstall, delete and cease to use the Software; and 

(iii) Ontrack shall issue you a credit or a refund (at Ontrack’s option) for the Fees paid to Ontrack under this Licence in respect of the Software subject to a reasonable deduction to reflect the time elapsed where you have been able to use the Software prior to termination.   

(d) Ontrack shall have no liability or obligations under this clause 14 in respect of (and shall not be obliged to defend) any IP Claim which arises in whole or in part from: 

(i) any modification of the Software without Ontrack’s express written approval; 

(ii) installation or use of the Software or the Documentation otherwise than in accordance with this Licence or Ontrack’s instructions;  

(iii) installation or use of the Software in combination with any software, hardware or data that has not been supplied or expressly authorised by Ontrack; or 

(iv) any unlawful use made of the Software by Client. 

The provisions of this clause 14 set out your sole and exclusive remedy (howsoever arising, including in contract, tort, negligence or otherwise) for any IP Claim or any other actual or alleged infringement of any intellectual property rights. 

15. INDEMNITY. You shall defend, indemnify and hold harmless Ontrack against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with: (i) your unauthorised use of the Software and/or Documentation; or (ii) any violation of this Licence. 

16. EXPORT RESTRICTIONS.  You agree to comply fully with all laws and regulations of the United States and other countries relating to the prohibition of sales of products and services to designated states or jurisdictions, individuals or companies (“Export Laws”) to assure that the Software is not: (1) exported, directly or indirectly, in violation of Export Laws; or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.  None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (i) into (or to a national or resident of) any country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders.  By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 

17. WARRANTIES.  THE SOFTWARE AND DOCUMENTATION ARE PROVIDED TO YOU ON AN “AS-IS” BASIS.  WHEN USED UNDER NORMAL OPERATING CONDITIONS, THE SOFTWARE WILL PERFORM SUBSTANTIALLY AS DESCRIBED IN THE DOCUMENTATION.  IF YOU ARE A CONSUMER, YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THE TERMS OF THIS CLAUSE 17.  IF YOU ARE A BUSINESS USER, YOU RECEIVE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE AND ONTRACK DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  ONTRACK DOES NOT WARRANT THAT THE SOFTWARE IS NON-INFRINGING, THAT IT WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED, ERROR-FREE OR VIRUS-FREE.  FINALLY, ONTRACK DOES NOT GUARANTEE THAT USE OF THE SOFTWARE WILL RECOVER ANY OF YOUR DATA, FOR INSTANCE IF THE FAILURE IN YOUR HARD DRIVE IS TOO SERIOUS.   

YOU ASSUME ALL RISKS WHEN DOWNLOADING OR USING THE SOFTWARE.  YOU ACKNOWLEDGE THAT YOUR COMPUTER EQUIPMENT ON WHICH YOU DOWNLOAD THE SOFTWARE MAY ALREADY BE DAMAGED OR THE DATA YOU WISH TO RECOVER IS ALREADY IRREVERSIBLY CORRUPTED OR DELETED PRIOR TO YOUR USE OF THE SOFTWARE. AS A RESULT, ONTRACK CANNOT GUARANTEE THAT USE OF THE SOFTWARE WILL RECOVER ANY OF YOUR DATA.  

You represent and warrant to Ontrack that: (i) you are the owner of, and/or have the lawful right to be in possession of, the computer equipment on which the Software shall be used; (ii) you shall use the Software for a lawful purpose only; (iii) you have validly entered into this Licence and have the legal power and authority to do so; (iv) you shall not: (a) sell, resell, lease, distribute, license, reverse engineer or otherwise commercially exploit the Software or make the Software available to an undesignated third party, or (b) tamper with the security of the Software or otherwise attempt to gain access to or otherwise breach Ontrack’s systems, and (v) you do not rely on any promises, inducements, or representations made by Ontrack or third party with respect to this Licence. 

18. LIMITATION OF LIABILITY  

18.1 LIMITATION OF LIABILITY IF YOU ARE A CONSUMER.  

IF YOU ARE A CONSUMER, WE ONLY SUPPLY THE SOFTWARE AND DOCUMENTATION FOR DOMESTIC AND PRIVATE USE AND ONTRACK SHALL HAVE NO LIABILITY TO YOU FOR ANY COMMERCIAL USE. 

ONTRACK IS ONLY RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THIS LICENCE OR OUR NEGLIGENCE UP TO THE AMOUNT SET OUT BELOW.  LOSS OR DAMAGE IS FORESEEABLE IF THEY WERE AN OBVIOUS CONSEQUENCE OF OUR BREACH OR IF THEY WERE CONTEMPLATED AT THE TIME WE GRANTED YOU THE LICENCE. 

ONTRACK’S MAXIMUM AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS LICENCE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO A SUM EQUAL TO THE GREATER OF THE LICENCE FEE YOU PAID OR $100 THIS DOES NOT APPLY TO THE TYPES OF LOSS SET OUT BELOW IN (A) TO (C).  

NOTHING IN THIS LICENCE SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: 

(A)  DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE; 

(B)  FRAUD OR FRAUDULENT MISREPRESENTATION; OR 

(C)  ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW 

18.2 LIMITATION OF LIABILITY IF YOU ARE A BUSINESS USER 

IF YOU ARE A BUSINESS USER, WE ONLY SUPPLY THE SOFTWARE AND DOCUMENTATION FOR INTERNAL USE BY YOUR BUSINESS 

ONTRACK SHALL NOT IN ANY CIRCUMSTANCES WHATEVER BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, ARISING UNDER OR IN CONNECTION WITH THE LICENCE FOR: 

(A)  LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE; 

(B)  BUSINESS INTERRUPTION; 

(C)  LOSS OF ANTICIPATED SAVINGS; 

(D)  LOSS OR CORRUPTION OF DATA OR INFORMATION; 

(E)  LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR 

(F)  ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE. 

OTHER THAN THE LOSSES SET OUT BELOW, OUR MAXIMUM AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS LICENCE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO THE GREATER OF THE LICENCE FEE YOU PAID OR $100. 

NOTHING IN THIS LICENCE SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: 

(A)  DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE; 

(B)  FRAUD OR FRAUDULENT MISREPRESENTATION; 

(C)  ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. 

THIS LICENCE SETS OUT THE FULL EXTENT OF OUR OBLIGATIONS AND LIABILITIES IN RESPECT OF THE SUPPLY OF THE SOFTWARE AND DOCUMENTATION.  

19. MISCELLANEOUS.  If you are a consumer, this Licence shall be governed and interpreted in accordance with the law of the jurisdiction in which you are based and any disputes shall be heard in the courts of such jurisdiction.  If you are a business user, this Licenceis governed by THE LAWS OF THE STATE OF MINNESOTA  and EACH PARTY HERETO SUBMITS TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF THE STATE OF MINNESOTA.   Each party, on behalf of itself and its affiliates, to the fullest extent permitted by law, knowingly, voluntarily, and intentionally waives its right to a trial by jury in any action or other legal proceeding arising out of or relating to this Licence.  The foregoing waiver applies to any action or legal proceeding, whether in contract, tort or otherwise.  Each party, on behalf of itself and its affiliates, also agrees not to include any employee, officer or director of the other party or its affiliates as a party in any such action or proceeding.  This is the entire agreement between you and Ontrack, which supersedes any prior or subsequent agreement, including your purchase order terms, whether written or oral, relating to this subject matter. 

We may amend the terms of this Licence at any time and publish such changes on our website. Where we make any material amendments, we shall notify you in advance of the implementation of such change. Your continued use of the Software and Documentation after implementation of such changes shall amount to your agreement to them. 

The failure by us to enforce at any time any of the provisions in this Licence shall not be deemed a waiver of such provision, or any other provision, or our right thereafter to enforce any such provision in the future. 

If any provision of this Licence is in violation of any applicable law, such provision shall to such extent be deemed null and void, and the remainder of the Licence shall remain in full force and effect. 

20. U.S. GOVERNMENT RESTRICTED RIGHTS.  The Software includes “commercial computer software” and related documentation within the meaning of Federal Acquisition Regulation (”FAR”) 2.101, 12.212, and 27.405-3 and Defense Federal Acquisition Regulations Supplement (”DFARS”) 227.7202 and 252.227-7014(a)(1).  The Software is proprietary to Ontrack and its third party licensors.  You shall ensure that all users, including, but not limited to employees, personnel, representatives or agents of the U.S. Government, are permitted to use the Software only as expressly authorized under this Licence.  In accordance with FAR 12.212 and DFARS 227.7202, neither you nor any government agency or entity shall receive any ownership, license, or other rights in and to the Software other than the commercial software license rights expressly set forth herein. For purposes of FAR/DFARS applicability, the Contractor/manufacturer is KLDiscovery Ontrack, LLC, 9023 Columbine Road, Eden Prairie, MN 55347.  

Ontrack^® EasyRecovery^™ End User Licence Agreement – Technician and Toolkit Versions 

PLEASE READ CAREFULLY BEFORE INSTALLING ANY SOFTWARE FROM THIS WEBSITE. 

This end user licence (“Licence”) is a legal and binding agreement between you (“you” or “your”) and KLDiscovery Ontrack, LLC, with address at 9023 Columbine Road, Eden Prairie, MN 55347 (USA) (“Ontrack” or “we”) for ONTRACK EASYRECOVERY computer software, including updates and upgrades (“Software”) and its associated user guides, installation guides or supplemental guides (“Documentation”).   

IMPORTANT NOTICE TO ALL USERS: 

BY INSTALLING THE SOFTWARE FROM THIS WEBSITE, YOU AGREE TO THE TERMS OF THIS LICENCE WHICH WILL BIND YOU. THE TERMS OF THIS LICENCE INCLUDE, IN PARTICULAR, LIMITATIONS ON LIABILITY IN CLAUSE 17. 

IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENCE, WE WILL NOT LICENSE THE SOFTWARE AND DOCUMENTATION TO YOU AND YOU MUST DISCONTINUE THE INSTALLATION PROCESS NOW. 

1. LICENSE GRANT.  Subject to the terms and conditions of this Licence, including the payment of license fees, Ontrack grants you a non-exclusive, non-transferable, revocable and limited license to access and use the Software and Documentation on the number of computers or workstations in a single location for your  business purposes.     

2. LICENCE RESTRICTIONS.  You shall not:  

(a) remove, alter, cover or obfuscate any product identification, copyright notices, or other proprietary rights notice placed or embedded in the Software;  

(b) sell, lease, rent, copy or distribute the Software or Documentation to another person;  

(c) cause or permit reverse engineering, disassembly, decompilation or alteration of the Software except to the extent such acts such restriction is expressly prohibited by applicable law;   

(d) use the Software for competitive analysis purposes; 

(e) sub-licence the Software to any third party, including your own customers.     

Ontrack reserves the right to audit your use of the Software to determine compliance with the foregoing restrictions during normal business hours and upon reasonable prior notice to you.  You may make one copy of the Software solely for backup or archival purposes. 

Software support shall be provided by Ontrack and is accessible via: techsupport@ontrack.com     

3. FEES. The fees payable for the Licence to use the relevant version of the Software (the “Fees”) are due in advance before you may download the Software. You agree to pay any Fees for renewal of the use of the Software before the end of the Term.  If you do not pay the Fees for renewal before the end of the Term, Ontrack reserves the right to suspend your use of the Software until such Fees have been paid in full.    

4. SUBSCRIPTION TERM.  You have obtained the right to use and access the Software and Documentation for the renewable license term agreed upon at the time of purchase.  At the end of this period, your License and your associated rights will expire automatically, unless you have renewed your subscription at Ontrack’s then-current terms. Your failure to comply with any term or condition of this Licence will also result in termination of your License to use the Software.  

5. TERMINATION.  Ontrack may terminate the Licence immediately by written notice to you if you commit a material or persistent breach of the Licence which you fail to remedy (if remediable) within seven (7) days after the service of written notice requiring you to do so.  On termination, all rights granted to you shall cease and you shall uninstall the Software from any computer equipment and destroy the Documentation. 

6. TRIAL LICENSE.  If a trial version of the Software is obtained from Ontrack or its authorized reseller, the Software may be used for a limited period for evaluation purposes only and is subject to the terms and conditions of this License.  You must purchase a full license of the Software to receive the full capabilities of the Software.  Upon expiration or termination of the trial version of the Software, all rights granted to you shall cease and you shall discontinue all use of the Software unless you purchase a full license.  If you choose not to purchase a full license, the trial version of the Software must be uninstalled or otherwise destroyed, including all copies thereof. 

7. MSP LICENSE.  If you are a service provider or managed service provider (“MSP”) that provides software and systems management services, you may, subject to the terms and conditions of this License, use the Software and Documentation in the performance of the foregoing services. However, deployment for the purposes of servicing multiple customers concurrently per Software license is permitted only with a technician or toolkit license.  An MSP may not permit their customers to access and/or use the Software directly, either via a hosted software solution or a hosted or leased hardware solution. 

8. DATA PROTECTION. Our processing of your personal data shall be governed by Ontrack’s Privacy Policy (available at https://www.ontrack.com/nl-be/legal/privacy-policy) and the terms set out below. 

Ontrack collects personal data: (i) when you contact us via email, telephone or by any other means; and (ii) for the purposes of performing our obligations pursuant to this Licence.  The purposes for which we process personal data include: (i) to provide the Software and Documentation to you; (iii) to obtain views on the performance of the Software, and (iv) with the appropriate legal permission, direct marketing.  

We may disclose personal data to other entities of the KLDiscovery group (of which Ontrack forms part), a full list of which is provided in Ontrack’s Privacy Policy, and to: (i) legal and regulatory authorities for the purposes of reporting any actual or suspected breach of applicable law or regulation; (ii) Ontrack’s accountants, auditors, lawyers and other outside professional advisors; and (iii) third party processors such as payment services providers, shipping/courier companies; technology suppliers, processors who provide compliance services.  The purpose of disclosure to other entities is to fulfil Ontrack’s contractual obligations to you or for legitimate business purposes, in accordance with applicable law. Ontrack has implemented security measures described in Ontrack’s Privacy Policy and all entities that may receive the personal data are under a strict contractual obligation to implement security measures ensuring a high level of protection.   

You shall at any time have the right to: (i) access and obtain information about the nature, processing or disclosure of your personal data; (ii) rectify your personal data; (iii) request, on legitimate grounds, erasure or restriction of processing of your personal data; (iv) object, on legitimate grounds, to the processing of your personal data; (v) request to have your personal data transferred to another controller; (vi) withdraw your consent to processing of personal data; and (vii) lodge complaints with the applicable data protection authority. 

9. THIRD PARTY USE.  If you contract with a third party to perform services such as network management, monitoring, implementation, consulting or other outsourcing services for you (the “Consultant”), the Consultant may use the Software and Documentation licensed by you solely for your benefit in the performance of such contract, provided, however, that you ensure that the Consultant uses the Software and Documentation in accordance with the terms of this Licence.  Notwithstanding the foregoing, the Consultant is not authorized under your license to use the Software for its own internal business use.  You shall be liable to Ontrack for the acts and omissions of the Consultant in connection with their use of the Software and Documentation.  

10. ASSIGNMENT.  You may not assign or transfer the rights or obligations under this Licence to another party without the express written consent of Ontrack.  Any attempt to assign the License without Ontrack’s consent shall be null and void. 

11. COPYRIGHT/OWNERSHIP.  You acknowledge and agree that all intellectual property rights in the Software and the Documentation anywhere in the world belong to, or are licenced, Ontrack.  The rights granted to you in the Software are licensed (not sold), and you have no rights in, or to, the Software or the Documentation other than the right to use them in accordance with the terms of this Licence.  The Software, its source code and Documentation are proprietary products of Stellar Information Technology Pvt. Ltd. (“Stellar”) who authorize Ontrack to provide the License and are protected by copyright and other intellectual property laws.  Stellar shall at all times retain all rights, title, interest, including intellectual property rights, in the Software or Documentation. Any other document is the proprietary copyright of Ontrack. 

Ontrack confirms that it has all the rights in relation to the Software and the Documentation that are necessary to grant the licence of the Software set out in this Licence. 

12. TRADEMARKS.  “Ontrack”, “EasyRecovery” and other “Ontrack” brand and product names referred to herein are trademarks or registered trademarks of KLDiscovery Ontrack, LLC in the United States and/or other countries.  All other brand and product names are trademarks of their respective owners.  This License to use the Software does not provide you with any right to use these trademarks to any purpose whatsoever.  

13. IP CLAIMS.  (a) Ontrack shall: (i) defend at its own expense any claim brought against you by any third party alleging that your use of the Software and/or the Documentation infringes any third party intellectual property rights (“IP Claim”); and (ii) pay costs and damages (subject to section 17 below) awarded in final judgment or agreed in settlement of any IP Claim.  The provisions of this clause 13 shall not apply unless you: 

(i) promptly notify Ontrack upon becoming aware of any actual or threatened IP Claim and provide full written particulars; 

(ii) make no comment or admission and take no action that may adversely affect Ontrack’s ability to defend or settle the IP Claim; 

(iii) provide all assistance reasonably required by Ontrack; and 

(iv) give Ontrack sole authority to defend or settle the IP Claim as Ontrack considers appropriate. 

(b) If the Software is or is likely to become subject to an IP Claim, Ontrack shall use reasonable endeavours to either: 

(i) obtain the right for you to continue to use the Software and/or Documentation as applicable; or 

(ii) replace or modify any relevant software, documentation or materials used in the Software (or the part of it subject to the IP Claim) or the Documentation so that it becomes non-infringing. 

(c) If Ontrack is unable to achieve either of the outcomes described above having used reasonable endeavours (including where the costs of doing so are commercially prohibitive), Ontrack may elect by written notification to you that: 

(i) your use of the Software shall immediately terminate; 

(ii) you shall promptly uninstall, delete and cease to use the Software; and 

(iii) Ontrack shall issue you a credit or a refund (at Ontrack’s option) for the Fees paid to Ontrack under this Licence in respect of the Software subject to a reasonable deduction to reflect the time elapsed where you have been able to use the Software prior to termination.   

(d) Ontrack shall have no liability or obligations under this clause 13 in respect of (and shall not be obliged to defend) any IP Claim which arises in whole or in part from: 

(i) any modification of the Software without Ontrack’s express written approval; 

(ii) installation or use of the Software or the Documentation otherwise than in accordance with this Licence or Ontrack’s instructions;  

(iii) installation or use of the Software in combination with any software, hardware or data that has not been supplied or expressly authorised by Ontrack; or 

(iv) any unlawful use made of the Software by Client. 

The provisions of this clause 13 set out your sole and exclusive remedy (howsoever arising, including in contract, tort, negligence or otherwise) for any IP Claim or any other actual or alleged infringement of any intellectual property rights. 

14. INDEMNITY. You shall defend, indemnify and hold harmless Ontrack against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with: (i) your unauthorised use of the Software and/or Documentation; or (ii) any violation of this Licence. 

15. EXPORT RESTRICTIONS.  You agree to comply fully with all laws and regulations of the United States and other countries relating to the prohibition of sales of products and services to designated states or jurisdictions, individuals or companies (“Export Laws”) to assure that the Software is not: (1) exported, directly or indirectly, in violation of Export Laws; or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.  None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (i) into (or to a national or resident of) any country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders.  By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 

16. WARRANTIES.  THE SOFTWARE AND DOCUMENTATION ARE PROVIDED TO YOU ON AS “AS-IS” BASIS.  WHEN USED UNDER NORMAL OPERATING CONDITIONS, THE SOFTWARE WILL PERFORM SUBSTANTIALLY AS DESCRIBED IN THE DOCUMENTATION.  HOWEVER, YOU ASSUME ALL RISKS WHEN DOWNLOADING OR USING IT.   YOU RECEIVE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE AND  ONTRACK DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.   ONTRACK DOES NOT WARRANT THAT THE SOFTWARE IS NON-INFRINGING, THAT IT WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED, ERROR-FREE OR VIRUS-FREE.  FINALLY, ONTRACK DOES NOT GUARANTEE THAT USE OF THE SOFTWARE WILL RECOVER ANY OF YOUR DATA, FOR INSTANCE IF THE FAILURE IN YOUR HARD DRIVE IS TOO SERIOUS.   

YOU ASSUME ALL RISKS WHEN DOWNLOADING OR USING THE SOFTWARE.  YOU ACKNOWLEDGE THAT YOUR COMPUTER EQUIPMENT ON WHICH YOU DOWNLOAD THE SOFTWARE MAY ALREADY BE DAMAGED OR THE DATA YOU WISH TO RECOVER IS ALREADY IRREVERSIBLY CORRUPTED OR DELETED PRIOR TO YOUR USE OF THE SOFTWARE. AS A RESULT, ONTRACK CANNOT GUARANTEE THAT USE OF THE SOFTWARE WILL RECOVER ANY OF YOUR DATA.  

You represent and warrant to Ontrack that: (i) you are the owner of, and/or have the lawful right to be in possession of, the computer equipment on which the Software shall be used; (ii) you shall use the Software for a lawful purpose only; (iii) you have validly entered into this Licence and have the legal power and authority to do so; (iv) you shall not: (a) sell, resell, lease, distribute, license, reverse engineer or otherwise commercially exploit the Software or make the Software available to an undesignated third party, or (b) tamper with the security of the Software or otherwise attempt to gain access to or otherwise breach Ontrack’s systems, and (v) you do not rely on any promises, inducements, or representations made by Ontrack or third party with respect to this Licence. 

17. LIMITATION OF LIABILITY  

 WE ONLY SUPPLY THE SOFTWARE AND DOCUMENTATION FOR INTERNAL USE BY YOUR BUSINESS. 

ONTRACK SHALL NOT IN ANY CIRCUMSTANCES WHATEVER BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, ARISING UNDER OR IN CONNECTION WITH THE LICENCE FOR: 

(A)  LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE; 

(B)  BUSINESS INTERRUPTION; 

(C)  LOSS OF ANTICIPATED SAVINGS; 

(D)  LOSS OR CORRUPTION OF DATA OR INFORMATION; 

(E)  LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR 

(F)  ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE. 

OTHER THAN THE LOSSES SET OUT BELOW, OUR MAXIMUM AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS LICENCE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO THE GREATER OF THE LICENCE FEE YOU PAID OR $1,000.   

NOTHING IN THIS LICENCE SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: 

(A)  DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE; 

(B)  FRAUD OR FRAUDULENT MISREPRESENTATION; 

(C)  ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. 

THIS LICENCE SETS OUT THE FULL EXTENT OF OUR OBLIGATIONS AND LIABILITIES IN RESPECT OF THE SUPPLY OF THE SOFTWARE AND DOCUMENTATION.  

18. MISCELLANEOUS This Licence is governed by THE LAWS OF THE STATE OF MINNESOTA and EACH PARTY HERETO SUBMITS TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF THE STATE OF MINNESOTA.   Each party, on behalf of itself and its affiliates, to the fullest extent permitted by law, knowingly, voluntarily, and intentionally waives its right to a trial by jury in any action or other legal proceeding arising out of or relating to this Licence.  The foregoing waiver applies to any action or legal proceeding, whether in contract, tort or otherwise.  Each party, on behalf of itself and its affiliates, also agrees not to include any employee, officer or director of the other party or its affiliates as a party in any such action or proceeding.  This is the entire agreement between you and Ontrack, which supersedes any prior or subsequent agreement, including your purchase order terms, whether written or oral, relating to this subject matter. 

We may amend the terms of this Licence at any time and publish such changes on our website. Where we make any material amendments, we shall notify you in advance of the implementation of such change. Your continued use of the Software and Documentation after implementation of such changes shall amount to your agreement to them. 

The failure by us to enforce at any time any of the provisions in this Licence shall not be deemed a waiver of such provision, or any other provision, or our right thereafter to enforce any such provision in the future. 

If any provision of this Licence is in violation of any applicable law, such provision shall to such extent be deemed null and void, and the remainder of the Licence shall remain in full force and effect. 

19. U.S. GOVERNMENT RESTRICTED RIGHTS.  The Software includes “commercial computer software” and related documentation within the meaning of Federal Acquisition Regulation (”FAR”) 2.101, 12.212, and 27.405-3 and Defense Federal Acquisition Regulations Supplement (”DFARS”) 227.7202 and 252.227-7014(a)(1).  The Software is proprietary to Ontrack and its third party licensors.  You shall ensure that all users, including, but not limited to employees, personnel, representatives or agents of the U.S. Government, are permitted to use the Software only as expressly authorized under this Licence.  In accordance with FAR 12.212 and DFARS 227.7202, neither you nor any government agency or entity shall receive any ownership, license, or other rights in and to the Software other than the commercial software license rights expressly set forth herein. For purposes of FAR/DFARS applicability, the Contractor/manufacturer is KLDiscovery Ontrack, LLC, 9023 Columbine Road, Eden Prairie, MN 55347.