Tape Services

Trusted tape service expert

Managing back-up and archived data is critical to reducing risk and cost in your enterprise.

With data recovery experience since 1985, Ontrack's Tape Services team offers customers the solution for accessing data on tape and virtual backup environments.

Our proprietary tools allow us to read and recover data from most tape media, regardless of backup method and infrastructure.

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Lower costs, less risk and, above all, compliant

With Ontrack's tape services you can 
•    respond to time-critical restore requirements
•    save on archiving costs
•    reduce the risk of retaining uncompliant data 
•    keep legacy data accessible.
By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, achieve compliance with increasing regulations, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Overview

Tape Services

Ontrack offers a wide range of backup tape services: audit, cataloging and indexing, migration, restore, recovery, certified data destruction, managed tape services, offsite vaulting, cloud to tape, information management and eDiscovery services

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Tape recovery

Are you unable to read the backup tape? Recover data from backup tape? Whether it concerns a backup damaged by defective software or ransomware, partially overwritten or damaged tapes, Ontrack can restore the data.

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Audit, index & catalog

Assure that you are always able to deliver files for unexpected data recovery requests! With tape index and catalog services you know exactly which data is on which tape in your tape archive and a regular thorough tape audit ensures access to the tapes.

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Restore & extract

Assistance in quickly retrieving data from your archived tapes to ensure you can comply with internal investigations, legal requirements and regulatory requirements. Ability to extract data, such as mailbox information from exchange databases, data from VEEAM vbk containers and virtual machines.

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Migration

Convert your legacy media in a secure, efficient and cost-effective manner. Consolidate your archives onto one, unified cloud platform of choice.

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Managed Tape Services

The way for companies to escape the challenges associated with archiving data. With Managed Tape Services, the complete management and storage of your legacy tape archives is provided by Ontrack. This ensures that the tapes and their data remain accessible in case the data is needed for a restore, internal investigation, a compliance request or a claim from authorities.

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Make 1:1 copies of tapes

As a working copy or backup copy of existing tapes, for example for geo-redundant data storage. But also as part of the renewal procedure for tape media.

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Off-site vaulting

We take care of your complete offsite backup. We provide physical transportation to and from heavily secured offline depots on a daily, weekly, monthly and on-demand basis and deliver to you again if the situation requires it. Courier transportation takes place by car, motorcycle or by air, depending on the desired availability and, if desired, at the customer's request with GPS tracking.

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Information Management & eDiscovery Services

Helping find the right information in the vast mountain of data is what Ediscovery, Digital Forensics and Consultancy services provide for clients with fraud, litigation, competition, compliance and other legal and regulatory issues. There is often a need for solutions complexed by cross-border challenges, and we have a lot of experience in this area.

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Cloud to tape

Your data is transferred to an offsite environment using a fast and secured network. The Ontrack software solutions use secure encryption and state-of-the-art compression techniques. Customer tapes can be stored air gaped in highly secured offline depots.

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Auditable data destruction

Make sure that no sensitive information is leaked when destroying data tapes. Here are some cases when you need to ensure secure data deletion:

  • With old, discarded media.

  • When consolidating the archive or tape libraries.

  • For laws and regulations, for example the law on the protection of personal data.

Ontrack is happy to help you with the certified 100% secure and permanent deletion of data.

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Media-Data LTFS-Data Services

We support you in setting up an LTFS-based media data archive. The LTFS open data storage format is ideal for cost-efficiently and reliably storing all media data, such as photos, video, music and voice files, for long periods of time. The open storage format allows direct data access/data management of the data stored on tapes through LTFS using a tape reader that can be operated directly for easy retrieval of the data stored on the tapes.

Tape Services Process

Every project is unique. Our tape service process consists of four steps.

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Ontrack consultation

Consultation

With 24/7/365 phone support, our data recovery experts will assess your needs and discuss options.
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Proof of Concept

Sample tape restoration is provided to validate service expectations.
Recover data

Tape Processing

Client approves the project and tapes are processed according to client requirements.
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Project Completion

Data is securely returned via FTP, on encrypted external media or tape.

Benefits of leveraging Ontrack's tape services team

IT Department Benefits:

  • Reduce expenses associated with managing and storing backup tapes
  • Consolidate backup infrastructure, decreasing hardware, software and storage needs
  • Improve responsiveness and reduced involvement of IT staff during eDiscovery, internal investigations and regulatory requests orders
  • Access to damaged tapes (reformatted, overwritten, broken)
  • Get comprehensive and complete overview with control over all data stored on tapes.
  • assured access to all data stored on tapes for long periods of time, regardless of the IT service provider's backup software tape format used or your staff resources and knowledge.

 

Legal Department Benefits:

  • Gathering of important data for compliance and regulatory needs advanced or in time, including GDPR
  • Decreased eDiscovery, internal investigation and regulatory request costs through smaller, more manageable data volumes
  • Faster response time if data retrieval request orders arise
  • Unparalleled global expertise and technology for quickly and legally responsible finding the right information in the mountain of data.

Why choose Ontrack for tape services?

Supporting All Tape Formats

Supporting All Environments and Tape Formats

Ontrack develops proprietary software for tape restoration and data recovery, meaning that we can ensure your tape data is always accessible, even when the legacy environment is no longer available.

Quick data recovery

When Time Is of the Essence

IT departments can be faced with cumbersome restorations when responding to time sensitive requests. Depend on Ontrack to quickly recover and produce information on tapes and virtual backup environments.

State-of-the-Art Security

State-of-the-Art Security

Data in our possession is secured by the most advanced data security and disaster recovery technology available. Our data centers are ISO/IEC 27001 and SOC Type II certified and GDPR, HIPAA, and CPRA compliant.

Solving Complex Data Challenges

Solving Complex Data Challenges

As an integrated KLDiscovery business, Ontrack has a network of professionals with expertise spanning the information governance and eDiscovery spectrum to support the litigation, investigation and compliance needs of our clients.

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Information Security

We invest significant resources to protect your most sensitive electronically stored information (ESI). 

  • ISO/IEC 27001-Certified 
  • SOC 2® Certified 
  • HIPAA Security Rule Compliance 
  • Accreditation Under the EU-US and Swiss-US Privacy Shield Frameworks 
  • Multi-Zoned, Segmented Networks 
  • Role-Based Access Controls 
  • Redundancy Across Critical Systems 
  • Annual Third-Party Penetration Tests and Monthly Vulnerability Scans 

KLDiscovery’s data centers feature multiple layers of security and safety devices—including 24x7 monitoring—to protect the integrity of critical data. 

Tape Services FAQs

I need to convert my tapes to another format. What do I need to consider?

Let the specialists at Ontrack take care of the job for you. We have established processes for every kind of tape-related service, and provide cost and time-effective conversion.
Supported media, backup, suppliers

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We recover from all tape media.

LTO

DLT

IBM

STK

QIC

8mm

4mm

9 Track

Supported backup software / tape formats

Veeam

Veritas / Symantec NetBackup™

IBM® TSM Tivoli Storage Manager

CommVault®

Veritas/Symantec BackupExec™

Veritas/Symantec EnterpriseVault

Legato Networker

HP Data Protector

ARCserve®

Microsoft® Backup

Catalogic® DPX™ 

Retrospect® 

TapeWare

UltraBac 

AVAMAR / EMC

Microsoft Tape Format (MTF)

Linear Tape File System (LTFS)

Linux TAR

And more ...

Supported backup tape brands and suppliers

HP

Sony

Maxwell

Fujifilm

IBM

Tandberg

Quantum

Imation

TDK

Exabyte

and more ....

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)