Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?
We don't see a difference in the cost of the actual recovery, but there is a time cost. When we are familiar with the drive or firmware variation, we have better support for that drive. In cases when we are seeing new drives for the first time, it can take some time to perform research and development and work with the drive manufacturer to gain knowledge of the drive and the data layout.
If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?
We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.
What is included in the free evaluation report?
The free evaluation report includes:
- An assessment of the job, explaining the odds for successful recovery
- A description of the challenges that Ontrack may encounter during the recovery
What will be included in the evaluation report?
Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 4 hours.
How fast can you recover my data?
We have a number of service levels for data recovery solutions ranging from 4 hours to 10 days, depending on your requirements.