What’s Next?

You will receive an email from us momentarily containing your service order number. During normal business hours, a data recovery specialist will call you as soon as possible (9AM - 6PM Monday to Friday). After business hours, you will be contacted the following business morning.

Our evaluation is provided in two stages.

First, we will provide a pre-service evaluation to help you make an informed decision about your data recovery needs.

• Assess your data loss and advice on how to prevent further data loss
• Provide a data recovery service method and service level options
• Advise on next steps to take
• Provide documentation and posting instructions

In the next step you can ship your media for an In-Lab Media Evaluation.

Our Data Recovery Evaluation Team will:

• Evaluate the nature and severity of the data failure of your media in our lab
• Verify the level of recovery required
• Propose recovery options with a fixed pricing quotation

If you require immediate, emergency data recovery assistance, please call  +65 3158 3869

Thank you!

Your Ontrack Data Recovery Service Team