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Data Recovery Process

Get your data back with our straightforward and transparent data recovery process.

If you experience a data loss, at home or at work, trust the world leader in data recovery.

Our four step data recovery process is completely transparent and is designed with you and your data in mind.

We can help with any data loss situation

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple cases to the most complex and catastrophic.

ontrack-engineer

Step 1: Free phone consultation

During your first phone consultation, Ontrack initiates the process by assessing your data loss situation to determine the best and most cost effective data recovery solution. We provide an overview of the data recovery process including service level options, and review pricing options for data recovery services.

 

Step 2: Data recovery service

Following the initial consultation, we will send you all of the necessary paperwork that must be signed and returned before we proceed with your recovery. Once received, our engineers will start overcoming any physical or logical damage and recover your data using proprietary tools and techniques.

The exact turnaround time for your data recovery will vary depending on your chosen service level, the damage to your device and the amount of data.

 

Step 3: Project completion

Once the recovery is complete, Ontrack provides the following:

  • Copying out your recovered data to a brand new external USB drive (unless otherwise specified)
  • Next day delivery of your recovered data via a courier service
  • Simple instructions on how to access and reinstall your recovered data
  • World class customer service and technical support staff available for assistance

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic.

What our customers say about our data recovery services

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

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KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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