Safe and secure: How does Remote Data Recovery work?
With your storage device attached to the Internet, you connect to an Ontrack RDR server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyse its recoverability.
When the remote diagnosis is complete, you will receive a list of recoverable files with an assessment of their condition. As device failures can occur without warning, the diagnosis phase is critical. In many cases there is only one chance to extract the data from the device. Ontrack offers different types of service levels that you can choose from, depending on the urgency to get your data back.
During the recovery phase, your recovered data is extracted to a new destination and is accessible immediately upon completion of the recovery. In some specific cases, Ontrack may be able to restore access to the required data on the source volume.