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050-887-2259
050-887-2259
Start Your Data Recovery

Data Recovery by Device

External Hard Drive Data Recovery

Ontrack’s team of engineers is equipped to perform data recovery from any make, model or brand of external hard drive. For 35 years, Ontrack has remained the world’s leader for data loss recovery. Trust the experts to help get your data back.

Customised External Hard Drive Recovery

We understand that data recovery incidents come in all shapes and sizes.

Ontrack’s engineers are equipped with the expertise to successfully recover data from external hard drives that have fallen victim to circumstances ranging from mechanical failure and accidental drops to fire and water damage.

External Hard Drive plugged into a laptop

The Difference Between a Hard Drive and an External Hard Drive

Unlike general hard drives (HDDs) or solid-state drives (SSDs), external hard drives connect to your computer via a USB.

Their portable nature makes them easy to use and convenient for transporting data between machines, however, it also creates a large risk for data loss due to being continuously plugged and unplugged to various devices and dropped or roughly handled.  External drives often employ encryption to protect the data that is stored on the drives and Ontrack has developed tools to help recover data from these special drives.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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No External Hard Drive Brand Too Big…or Small

Ontrack can recover data from any type or brand of external hard drive.*

Support Types

PATA (IDE, EIDE)

SATA

SCSI

SAS

Fibre Channel

USB

Firewire

eSATA

Hard Drive Brands

Western Digital

Seagate

Lacie

Toshiba

Sandisk

Fujitsu

*Don’t worry if your external hard drive is missing from the list. Ontrack’s engineers perform daily data recovery from all types and brands.

Contact one of our dedicated data recovery specialists for help determining the best plan of action for your external hard drive recovery today. 

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Contact Us Start Your Data Recovery

Types of External Hard Drive Failures

Ontrack’s data recovery methods will depend on the type of damage your external hard drive has experienced. While each case is unique when it comes to external hard drive repair, the damage typically falls into one of two categories: physical data loss or logical data loss (including user error).

Physical Hard Drive Failures

  • Drops and Knocks
  • Smashed or Crushed Screens
  • Water Damage
  • Fire Damage
  • Mechanical Failure
  • Clicking or Grinding Noises

Logical Hard Drive Failures

There’s a possibility that DIY recovery efforts with data recovery software may help solve common logical data loss issues, however, it’s worth noting that physical data loss incidents should be handled by professional recovery experts to prevent irreparable damage while attempting to recover data from an external hard drive.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-14 business days

Priority

Priority

Average of 2-5 business days

Emergency

Emergency

24/7 Until Completion

Contact Us Start Your Data Recovery

Does Ontrack look at the data on my external hard drive?

No. Ontrack does not open any of your files. Our data recovery experts simply generate a file report.

How much will it cost to recover data from my external hard drive?

Data recovery costs vary depending on the severity of each data loss incident. For more information, contact an Ontrack specialist to request a free data recovery quote.

What if my external hard drive is encrypted?

Ontrack will need the encryption keys/passcode to properly evaluate your device.

Resources from the Blog

31 October 2023 8:25:37 AM

How do hard drives work?

Data is stored on a hard drive in binary code, using 1s and 0s. The information is spread out on the magnetic layer of

31 October 2023 7:57:19 AM

Hard drive history, structure and operation

The hard drive is one of the most vital elements of all modern computers and is at the heart of our work: data

27 October 2023 4:21:05 AM

What do you do when a hard drive is not recognised?

When a drive is not recognised due to defective areas on the unit, you can proceed with a software recovery. If it is

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

38

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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