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+44 (0)13 7274 1999 Start Your Recovery
+44 (0)13 7274 1999
+44 (0)13 7274 1999
Start Your Recovery

Technology Partners

VMware data recovery

VMware data recovery service experts

Ontrack engineers are VMware data recovery experts. When you need data recovered from even the most complex virtual environments, we are here to help. Start your recovery now with a free consultation.

A trusted VMware® data recovery partner.

Your trusted VMware® data recovery provider

Thousands of VMware customers have relied on Ontrack to successfully recover data lost due to accidental deletion, hardware failures, or corrupted virtual environments.

Our global R&D team has developed proprietary recovery techniques and can recover lost or inaccessible data from nearly any virtual machine, server, or system. Our close partnership with VMware support allows us to help customers with even the latest software releases.

Common causes of data loss on virtual storage devices.

Common causes of data loss on virtual storage devices

There are many causes of data loss in a virtualised system. Fortunately, Ontrack has expertise to recover data from almost any situation.

Examples of what we can recover:

  • Re-formatted VMware ‘Datastore’
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • VMware vSphere
  • vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted file systems

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Virtualised system data recovery examples

27 September 2024 05:17:40 EDT

Accounting Database Recovered from a lost VMware Virtual Disk

The Customer A local German IT service contractor, HMR Systemhaus GmbH, received a call from a tax consultancy firm abou

29 August 2024 03:21:53 EDT

Rescued MS SQL database from encrypted virtual backup on QNAP

Challenge A leading high tech incubator construction company suffered from a ransomware cyberattack. The attack was quic

15 August 2022 21:23:53 EDT

Only Available at Ontrack: IBM Storwize Data Recovery

The Situation: ransomware attack A client recently experienced a remote ransomware attack that resulted in Ontrack engin

15 August 2022 21:23:53 EDT

Ontrack Performs Emergency Raid 5 Data Recovery

The Situation A multinational client had fallen victim to the disappearance of crucial financial data and office files,

15 August 2022 21:23:53 EDT

Ontrack helps global pharmaceutical restore 400 virtual disks

The Situation The customer was in the process of acquiring another company, which had most of its systems virtualised. W

15 August 2022 21:23:53 EDT

Ransomware Recovery – Veeam Agent for Windows

The Situation A health care customer was affected by a ransomware attack that not only targeted their server data, but a

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+44 (0)13 7274 1999 Start Your Data Recovery

Contact our VMware recovery specialists

If you’ve experienced a data loss, contact us as soon as possible to get advice from our expert data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for VMware systems can be performed through our in lab, remote, and onsite services.

In-Lab
In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

Remote Data Recovery
Remote

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

On-site Recovery
Onsite

If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

+44 (0)13 7274 1999 Start Your Data Recovery

Frequently Asked Questions

Our virtual machine is infected with ransomware. Can Ontrack help?

Ontrack has invested in the continued development of proprietary software to recover data from ransomware-infected storage systems, virtual machines, backup files, tapes, and other storage media.Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack provides the best possible solutions for data recovery success.

How does Ontrack recover data from virtual machines stored in Veeam backups?

Our engineers, with 35 years of research, experience, and development in data recovery, have the knowledge and tools to recover your data. Ontrack experts can recover data from Veeam and virtual machines backed up with it, such as from VMware and Hyper-V. All necessary steps are taken to ensure data integrity and recover the data as quickly as possible.

How do you recover data from a virtual environment?

Engineers image drives and read raw data on the disk, determine what the configuration should be and then virtually rebuild the array and gain access to the storage. To do so, Ontrack has developed tools such as those that emulate the RAID controller and rebuild what is missing. The company has also developed a wealth of additional tools to accomplish such things as to prevent further writing of data onto volumes, address the complexities of virtualized files systems and more.

What are the most common virtual machine data loss problems?

Common problems with virtual machines include:
  • Re-formatted 'Datastore'
  • Corrupted virtual disk files
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files
  • Deleted snapshots
  • Corrupted file systems
  • Traditional RAID and hardware failures

What options do I have to recover data from a virtual environment?

The good news is that there are a great many ways to recover some and, in many cases, all of the lost virtual data. The first point of entry is at the storage level. It can be possible in some cases to directly recover data from physical drives by taking an image of the drives and reading whatever raw data might be available on the disk. The next option is to attempt to recover data from the logical volumes (LUNs) or RAID. If the RAID controller is available, it can be used to track down the many slices of data spread across virtual disks. By determining what the configuration should be, engineers can virtually rebuild the array and gain access to the storage. If the RAID controller is corrupted, it may be necessary to emulate the RAID controller and rebuild what is missing. The next level up, with each representing a higher degree of recovery difficulty, is the host file system level. In VMware this would be VMFS and in Hyper-V, NTFS or ReFS. In many cases, data isn't available directly at the storage level. But if the right tools are used, recovery experts can trace data from the basic storage data blocks, map it to the host level and recompile it. If that process doesn't provide an adequate recovery, additional tools can be employed to extend further into the guest file system level. By investigating the virtual file system, data recovery specialists can sometimes find data that would otherwise be lost. Finally, it is possible to reach into the guest file level and access data lurking in application files such as SQL, Exchange, SharePoint, Oracle, Office files, ZIP files and more.

Resources from the Blog

29 August 2022 00:00:00 EDT

Disaster Recovery Plan is a Must Have for Any Organisation

As businesses depend increasingly on technology, data, and their IT infrastructure, the impact of system errors or downt

01 November 2021 00:00:00 EDT

IBM Storwize Data Recovery: A Breakthrough Case for the Books

The complex nature of IBM Storwize’s virtual RAID data storage system has become notorious in the data recovery industry

20 July 2020 00:00:00 EDT

Build a disaster recovery strategy for your virtual environment

According to Gartner, large companies lose $300,000 for every hour of downtime they encounter. These kinds of losses can

16 April 2020 00:00:00 EDT

Virtualisation: What are the causes of virtual system data loss?

Virtualisation technology dominates the enterprise landscape. According to Gartner, most firms report 75% or higher virt

09 April 2020 00:00:00 EDT

Six things to consider when choosing a hypervisor

Virtualisation, for the uninitiated, describes the use of software to provide a complete, functional simulation of a har

22 February 2018 00:00:00 EST

The evolution of storage systems: Object, File or Block?

More data is transferred and generated globally than ever before. The analysts from IDC are expecting that by 2025 the g

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

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