...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | March 20
Very efficient company
Charles Wilcox | May 04
Their portable nature makes them easy to use and convenient for transporting data between machines, however, it also creates a large risk for data loss due to being continuously plugged and unplugged to various devices and dropped or roughly handled. External drives often employ encryption to protect the data that is stored on the drives and Ontrack has developed tools to help recover data from these special drives.
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.
After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.
Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.
Corruption happens for a number of reasons.
Corruption is more likely to happen on an older hard drive. This is because the data within it degrades over time to the point where files become unreadable. This kind of degradation can happen during operation or even on a storage device that is rarely used.
Despite what you might read in ransomware emails, viruses cannot physically damage your storage device. However, they can damage the data within your storage device enough to make it unreadable.
Anything that disrupts the writing process (copying files, saving document changes etc.) can cause data to become incomplete, making it inaccessible or compromised. Common examples of causes include:
Unplugging a drive while it is in the process of writing data
It’s unlikely that files will just go missing as a result of corruption. You’ll usually notice other symptoms, which can include:
External hard drives (including both SSDs and HDDs) can also suffer mechanical failures that stop them from functioning correctly and prevent file access. Examples of mechanical failures include head crashes and motor failures. Again, these become more likely as a device gets older as the hardware components within it degrade, although failure can also be caused by physical damage like a drop or exposure to extreme conditions. Due to their portable nature, external drives are also far more prone to damage from bumps or drops than a drive that’s stored inside a physical computer.
You may experience symptoms similar to those above, although mechanical failure tends to result in a device making clicking and/or grinding noises. Listen carefully to your device as it may not always be obvious when this is happening.
Customer service is important to us, too. We’re committed to giving you complete control over your data recovery service: that means telling you what can be recovered before you pay anything, letting you know exactly what it’ll cost and giving you a choice of turnaround times to suit your budget.
Get in touch to learn more about our services or request a free data recovery estimate to begin your recovery.
Average of 12-24 hours
Average of 3 business days
10 business days
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