What’s Next?

You will receive an email from us soon containing your customer reference number.

• If you have booked a pickup, you will receive an email confirmation, with the DHL label attached.  Please print the label and attach to the outside of the box ready for collection. Please also enclose a copy of the email that has your details inside the package.
• If you have requested a quote, a data recovery specialist will contact you as soon as possible (8am – 6pm GMT) Monday – Friday.
• Please note: if you have sent your request after business hours, you will be contacted the following business morning.

While we process your request, you might want to:

• Complete a technical details sheet to assist our engineers with their evaluation. This form can be printed and enclosed in the package:
  • USB sticks and memory cards
  • All other device types
• Find out more about our data recovery process.

Following the consultation and free evaluation, you will be provided with report showing how much data is estimated to be recoverable and a fixed price quote.

Thank you!

Your Ontrack Data Recovery Service Team