If you plug your USB key in and you receive the message, “USB drive not recognised” there could be a problem with the operating system. If this is the case, try to update the device driver. After doing this, if your USB drive is still not recognised, the operating system may be failing to assign a letter to your USB drive. In this case, try to repair the malfunction via ‘Disk Management’. If these solutions fail to work, download a data recovery software.
How to recover your data using Ontrack EasyRecovery
If your USB key hasn’t suffered physical damage, data recovery via software is possible. As long as your device is detected by a computer, you can perform data recovery.
Follow these three steps to recover your data:
1. Download the EasyRecovery software – plug in your USB key and launch the software. You will be asked to select your storage medium from a list. Choose the USB key. Before you start the recovery, make sure you have a secure location to save the recovered files.
2. Initiate the scan – the software will scan the media to find recoverable files.
3. Recover your data – at the end of the scan, the software will list the recoverable data. Select the files you want to recover and save them to your secure location.