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Ontrack Continues to Donate Data Recovery Services for Those Impacted by California Wildfires

Written By: Ontrack

Date Published: September 06, 2022

Ontrack Continues to Donate Data Recovery Services for Those Impacted by California Wildfires

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Minneapolis, Minn. – December 12, 2017 – The wildfires in California are continuing to cause devastation to home and businesses alike. Kroll Ontrack, a subsidiary of KrolLDiscovery, is continuing to donate data recovery services to individuals and offering discounts to businesses who have lost property and possessions from technology devices to personal keepsakes in the wildfires.

California residents in the area impacted by the wildfires will receive free data recovery services. Businesses with fire-damaged media will receive a deeply-discounted flat fee for recovery of any single desktop, laptop or hard drive/SSD. This offer is valid until January 31, 2018 and all clients will receive free shipping and evaluation of their fire-damaged drives. Kroll Ontrack has been helping victims of natural disasters recover their business-critical and sentimental data for 30 years.

"The California wildfires have completely destroyed property of individuals and businesses alike, including digital data,” said Chris Weiler, President and CEO of KrolLDiscovery. “The employees of Kroll Ontrack want to help in the recovery of this critical and irreplaceable information, such as business records, and family photographs. Kroll Ontrack has a long and successful history in helping victims of natural disasters and we want to help those in need.”

TIPS: Kroll Ontrack recommends that victims fearing loss of their vital information consider the following before assuming that the damage is permanent:

  • Never assume that data is unrecoverable, no matter what it has been through
  • Do not attempt to operate any devices that have been in a fire, even if it is just smoke-damaged, as this can cause unseen damage inside the hard drive
  • Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged
  • If there is apparent water damage, do not attempt to dry it out (keep it wet if possible)
  • Do not try to remove the hard drive – ship the entire computer for recovery
  • Call a data recovery professional for additional tips on shipping your device

About Kroll Ontrack, LLC

Kroll Ontrack provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. Part of the KrolLDiscovery brand, Kroll Ontrack provides ediscovery services and market leading data recovery for any type of media – hard drives, SSD, server, RAID, virtual, cloud, mobile, tape, NAS/SAN/DAS, laptop, desktop computers and Apple devices. Additionally, through proprietary technologies and expert services around the globe, Kroll Ontrack helps clients with email extraction, tape management and data destruction.

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